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Client Success Story: Bright Pattern

Bright Pattern cloud contact center software improves customer experience and agent efficiency by using an advanced cloud platform combined with excellent support and services. Bright Pattern contact center is an omnichannel all-in-one cloud call center software product with an enterprise feature set.

VC Funding

Bright Pattern was embarking upon a revolutionary approach to call center management, delivering omnichannel call center management through a cloud based model.  Call center management technology was dominated by a few large companies using legacy non-cloud  technology.  Building a new technology while also breaking into an industry takes time and resources.

 

“As with most start-ups we were constantly balancing our time between building the business and raising capital.  A well-articulated financial plan is table stakes for venture capitalists or any investor, that’s why we secured the services of  Rolando Locci Consultants.  Rolando built us the financial modeling tools to run the business day to day and present our case to investors.  He showed us how different investment scenarios would impact our personal ownership and how much capital we needed to keep up with cash burn.  His work product was thorough, flexible and practical.  This has supported our funding efforts and helped us to secure the needed funds.”

 

Erhan Cakmak – COO, Founder